Frequently Asked Questions
We primarily offer shipping within Malaysia only. For International Shipping, please email to email@example.com
Your order will be delivered within 3-5 days after order is confirmed.
For any enquiries, please email to firstname.lastname@example.org and our customer service team will be ready to assist you from there.
Standard shipping is RM7 for West Malaysia, RM14 for East Malaysia (Sabah & Sarawak).
We are very sorry if your package arrived damaged! While we have little control over what happens to our shipments after they leave our fulfillment center, we put great trust in our shipping carrier to ensure a successful delivery. We are disappointed to hear when this isn't the case and will notify our courier's representative to make note of this issue - just shoot us a message and we'll take care of it. If your box arrives empty, kindly allow yourself to rant as much as you can at email@example.com
Your orders are processed and shipped out every working day. You will receive a shipping confirmation and tracking number to the email associated with your subscription when your product has shipped. Delivery to your doorstep usually takes up to 7 working days, subject to our courier service performance. Do note that there may be delays depending on the couriers.
Great question! Unfortunately, due to the nature of the products we are unable to accept any returns once an order has been delivered. However, if you are unsatisfied with our product, and would like to leave a personal improvement review, feel free to send it to firstname.lastname@example.org
Please email to email@example.com with your email address.
Once you’ve placed your subscription order, you will receive an email from us confirming your order with your Order and Subscription ID. In your account, you can request for cancellation for your subscription and update your payment details. For any changes in order, you may email to firstname.lastname@example.org 7 days before your subscription renewal date to change your product combination.
Our subscriptions are automatically renewed and billed every month, until you opt-out. You can make changes through the subscription confirmation we send to your email.
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